Do you support us remotely or on-site?

Both. Most requests are handled remotely so they get fixed fast, and we come on-site when the problem needs hands on hardware. Our on-site response target is typically within 2 hours for critical issues in the Lexington area.

What are your support hours?

Our office hours are Monday through Friday, 8am to 6pm Eastern. Managed clients also get 24/7 emergency support.

Can you look at our environment before we sign anything?

Yes. We start with a review of your current setup so you know what you're working with and what we'd change, before any commitment.

Do you work with Microsoft 365 and Google Workspace?

Yes. We support Microsoft 365, Google Workspace and Azure as part of day-to-day managed IT.

Service

Managed IT Services in Lexington, KY

Help desk, monitoring and day-to-day support for Lexington businesses that don't have their own IT department.

Who it's for: Central Kentucky businesses without an in-house IT department, especially ones in regulated industries.

Schedule an IT Assessment Call (859) 474-7774

The problem this solves

Whoever is best with computers ends up doing IT on top of their real job.
When something breaks, you call around and wait for someone to call back.
Nobody can say for sure whether updates, backups and antivirus are actually running.
You only hear from your IT provider when there's an invoice.

What's included

Help desk support for your staff, remote and on-site
Monitoring of your computers, servers and network
Microsoft 365, Google Workspace and Azure administration
Updates and patching for workstations and servers
Onboarding and offboarding for staff accounts and devices
Vendor coordination with your internet, phone and software providers
24/7 emergency support for managed clients

How it works

Step 1ReviewWe look at your current setup before you commit to anything.
Step 2OnboardWe document your systems, take over admin access and close the obvious gaps.
Step 3SupportYour team calls or submits a ticket, and we handle it remotely or on-site.
Step 4PlanWe keep you ahead of hardware replacements, renewals and upgrades.

What you get out of it

One number to callStaff know exactly who to contact when something goes wrong.
Fewer surprisesProblems get caught by monitoring before they turn into downtime.
Your people back on their real jobsThe office IT person gets to stop being the office IT person.

Tools & platforms we use

Microsoft 365
Google Workspace
Azure
Fortinet
Huntress
Dell
HP
Lenovo

Industries that need this most

Often paired with

Who it's for

Managed IT is built for Central Kentucky businesses with somewhere around 30 to 200 employees and no internal IT staff. If your business also answers to compliance rules, like a healthcare practice or a financial firm, managed IT is the base the rest of your security and compliance work sits on.

Most clients pair it with cybersecurity services and network management, and use vCIO and IT strategy to plan budgets and upgrades a year or more out.

Serving Lexington and Central Kentucky

We're based at 2331 Fortune Dr in Lexington and support businesses across Lexington, Georgetown, Frankfort, Winchester, Richmond, Nicholasville and the surrounding towns. Being local means we can actually show up when a problem needs someone in the room.

Illustration of a support headset, a monitoring dashboard with green status checks, a laptop and a small server

Common questions

See where your IT actually stands

Start with an assessment. We'll map your environment and recommend a practical path, without the sales pressure.

Schedule an IT Assessment Call (859) 474-7774